Purpose: The purpose of this research is to investigate the result and extent of outsourcing, and from this result to rank the future trend of outsourcing in public hospitals. Method: A survey satisfaction questionnaire of inpatient (5 subscales and 35 items) and outpatient (5sbscales and 32 items) were performed by trained social workers. They collected 30 inpatients and 30 outpatient¡¦s satisfaction questionnaire every month from Jan. 2004 to Dec. 2005 as the independent variables. The same period of the hospital revenue and number of the employees are the dependent variables. Result: (1) The hospital revenue improved 24.5% from years of 2004 to 2005 and the patient satisfaction is significantly improved (p<0.05) in the most of subscales of the patient satisfaction. The outsourcing is successful in our hospital. (2) The subscales of the outpatient satisfaction and the subscales of inpatient satisfaction score are significantly related to outpatient and inpatient revenue respectively. It is further proved increased patient satisfaction would increase patient loyalty Increase patient loyalty then increased hospital revenue. (3) The each month¡¦s total outpatient and inpatient satisfaction score showed significantly related to number of each division of medical employee. There is high collinear between medical staff despite omit some divisions of medical staff, so it is need further study. Conclusion: (1) In order to achieve large financial improvement and patient satisfaction, increasing number of medical staff is important. (2) For reducing cost, outsourcing work of non-medical staff or reducing salary is the way.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0731107-140626 |
| Date | 31 July 2007 |
| Creators | Yang, Stone |
| Contributors | Frank Ying, Yong,nian-Tung, Hwang, Ching-Chane, Shannon Zeng |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0731107-140626 |
| Rights | not_available, Copyright information available at source archive |
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