This thesis is focused on process management. Its aim is to identify the processes of the selected company and present a graphic illustration of these in process maps. The maps are results of process mapping, which is a combination of several techniques - participation in process, one-to-one interviews and observation. Practical part also includes situational analysis. For description of macroenvironment, PEST analysis was used. It defines political, economic, social and technological situation in the Czech Republic. The analysis of the microenvironment deals with trends in the area of e-commerce and parcel transport. In order to analyze the competitive environment, Porter five forces analysis has been made. The analytical part is enriched by SWOT analysis. In conclusion, due to the findings from the analyses, the author formulates proposals for the improvement of selected business processes.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:193283 |
| Date | January 2014 |
| Creators | Sedláková, Soňa |
| Contributors | Špaček, Miroslav, Martínez, Felipe |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Slovak |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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