The research aims at benchmarking apply to local government, it proof the feasibility for public department practice benchmarking and integrate TQM spirit. In management of internal activities, the institution built benchmarking performance index, at the same time, exhibited local large-scale activities to test performance of organization act the participation and suggestion institution. The research example for Tzudying District Office, and choose Kaohsiung City Government Personnel Department as benchmarking partner.
The study is to inquire about benchmarking apply on the local government office's feasibility and performance in valuation, in order to seek the complete of research outcome and practical objective. It takes¡usecond-hand data analysis¡v¡B¡uquestionnaire investigation¡vto carry on the study. In the second-hand data analysis, it consults to quote the data of Kaohsiung City Government Personnel Department. In the questionnaire investigation, by investigating the satisfactory of the masses that jointing the activity, to acquire whether the organization introduce participation and suggestion institution can enhance the activities performance.
We find that it is important element about the chief of department to support benchmarking on the research, and after introducing benchmarking to the local government not only help on administration development but also it has the outstanding performance on affairs. The study proposes the following suggestions:
1. Giving more power to the chief of department is the promise of moving benchmarking.
2. Public servant's performance reward institution and benchmarking suitable to carry out for reinforce to fulfill performance management.
3. It is the only way to improve performance and sustainable development for the future government organization that emphasizing on employee's professional skill and educational training.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0205104-034304 |
| Date | 05 February 2004 |
| Creators | Hsu, Chun-Yin |
| Contributors | none, none, none |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0205104-034304 |
| Rights | unrestricted, Copyright information available at source archive |
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