A modelling methodology, consisting of tools and techniques, has been developed to achieve quality improvement in any area of a manufacturing organisation. A 3 step approach was piloted within the Test Department at ICL Kidsgrove which tests printed circuit boards manufactured at the factory. The first step was to produce a full process model and to use this to highlight non-conformances. The next step was to develop a cost of quality model. The information from this model is used to take cost prioritised and cost justified corrective actions. The final step is to prepare a procedure which defines to the customers how to use the cost of quality information effectively. This 3 step pilot methodology was then applied to indirect functions such as Finance and Maintenance through an implementation team. The process modelling step was also developed in other quality applications such as auditing and procedure preparation. The final methodology is currently being considered for adoption as a problem solving approach throughout ICL. The process modelling step is being incorporated into auditor training. The modelling methodology, developed through this research, provides a structured, disciplined approach to quality improvement.
| Identifer | oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:290434 |
| Date | January 1990 |
| Creators | Marsh, James W. |
| Publisher | Kingston University |
| Source Sets | Ethos UK |
| Detected Language | English |
| Type | Electronic Thesis or Dissertation |
| Source | http://eprints.kingston.ac.uk/20540/ |
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