Abstract
The request of efficiency and quality of serves of Export Processing Zone Administration from the common people or factory owners are getting increasing with the age, therefore the old layer and rigid government must also learn the popular management to increase efficiency to satisfy the public request in the fast change surrounding.
Now there are many performance evaluate models, but these tools are just only used in evaluate performance .The Balanced Scorecard integrates performance evaluate and strategy action to become a best tool in this fast change age , so I take the Balanced Scorecard to analysis in my study. It¡¦s measure scope includes Financial , Customer, Internal Business Process and Learning and Growth, I hope I can use this strategic management tool to build up a standard to improve all operational performance and competition advantage.
In according to ¡§Export Processing Zone Administration¡¦s performance award practice program in ninety-two year¡¨ be classified into four scopes in the Balance Scorecard. And I also use integration to get together some standards. The results as follow :
1. The current achievement evaluation standard of the Export Processing Zone Administration includes Balance Scorecard four scopes, and the whole the greater part is Internal Business Process.
2. The performance evaluation purpose is as follow: to lead staff to engage in some objective, to become a improved standard for manager, to increase satisfaction. The successful factors and measures are as follow: performance shows connect with a reward system, organization staff join this, high level managers support that, according to all kinds unit attribute be set different standards, the evaluation methods must be fair and public, a target definition is clear, quantifiable , it must be connected with performance reward and promotion.
3. Administration staff place importance on Internal Business Process aspect in selected performance index, and among which the different educational background also causes different opinions .
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0829103-201455 |
| Date | 29 August 2003 |
| Creators | Chu, Chen-Yi |
| Contributors | none, Li-Chun Chiang, none, ji-hwa wu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0829103-201455 |
| Rights | campus_withheld, Copyright information available at source archive |
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