Reserach question: To what extent has consumer behaviour been influenced by supermarkets’ CSR responses to the COVID-19 pandemic? Purpose: To what extent the perceived importance of CSR responses by supermarkets to the COVID-19 pandemic has influenced consumer behaviour and what implications this have for the business-consumer relationship. Method: Quantitative study by collecting 137 responses from Swedish consumers. A deductive approach to theory development alongside a positivist and partially interpretivist philosophical position is utilized to explain the extent of change in consumer behaviour. Conclusions: The results of the study indicate that the perceived importance of CSR responses to the COVID-19 pandemic of supermarkets has influenced consumer behaviour which has implications for the business-consumer relationship. The authors also discovered that the effect of cause-fit CSR activities is particularly strong in the Swedish empirical context.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:mdh-54446 |
| Date | January 2021 |
| Creators | Safa, Jawid, Al-Khameesi, Diana, Lindberg, Johan |
| Publisher | Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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