<p>A study on a Turkish Pension Company to find out customers' perception about services quality regarding to five dimensions in Rater model (reliablitity, assurance, tangibility, sympathy and responsiveness); from result of this study, the company can improve its services quality.</p>
| Identifer | oai:union.ndltd.org:UPSALLA/oai:DiVA.org:mdh-799 |
| Date | January 2008 |
| Creators | Nguyen, Thi Ngoc Dung, Nguyen, Thi Thanh Thuy, Aygen, Ferzan Kanat |
| Publisher | Mälardalen University, School of Sustainable Development of Society and Technology, Mälardalen University, School of Sustainable Development of Society and Technology, Mälardalen University, School of Sustainable Development of Society and Technology, Akademin för hållbar samhälls- och teknikutveckling |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, text |
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