This thesis contains an analysis of the QMS in municipal government, specifically in the municipal office of the city of Třebíč. It involves a defining a customer in municipal government and state administration, performing gap analysis of the city of Třebíč and recommending steps for implementation of QMS in accordance with ISO 9001:2000.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:7978 |
| Date | January 2007 |
| Creators | Vašíček, Ondřej |
| Contributors | Veber, Jaromír, Plášková, Alena |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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