With the rapid growth of mobile commerce (m-commerce), understanding consumer behaviour in online shopping contexts has become increasingly vital for marketers and retailers. This study examines the influence of product recommendations on consumers' impulse buying behaviour and post-purchase emotions within m-commerce. Employing a quantitative survey method, the study investigates the experiences and perceptions of Swedish online shoppers. The findings reveal significant insights into how product recommendations impact impulse buying behaviour. Specifically, product recommendations are primarily driven by hedonic motives. However, the relationship between impulse buying and post-purchase emotions is complex, with varied emotional responses observed. While some consumers experience heightened satisfaction, others grapple with feelings of dissatisfaction or regret. The interplay between hedonic and utilitarian motivations, alongside cognitive processes like cognitive dissonance, further complicates the picture. Contrary to expectations, neither hedonic nor utilitarian motives significantly correlate with post-purchase emotions, highlighting the influence of economic considerations and cognitive processes. The study underscores the multifaceted nature of consumer emotions and behaviours in online shopping contexts, emphasising the importance of considering internal and external factors. This study contributes theoretical and practical insights into consumer behaviour in online shopping while paving the way for future research endeavours in understanding the complexities of impulse buying and post-purchase emotions in m-commerce.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:hj-64852 |
| Date | January 2024 |
| Creators | Nablsi, Ray |
| Publisher | Jönköping University, IHH, Företagsekonomi |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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