The products of the cultural institutions have seen a major development in the past few decades and the supply is becoming more complex. Products and services are designed and produced with the aim of higher customers satisfaction. This thesis deals with the range of products which complement or extend the basic product of museums and galleries, that is exhibitions. The introduction is devoted to theoretical anchoring of ancillary products, its form and characteristics. The second part focuses on specific examples of ancillary products and services (museum shop, cafe and restaurant, lecturing services and educative programs). The paper also points out the deficiencies of the services provided by Czech museums and galleries and also suggests amendments necessary for further development of quality services in the cultural institutions. The final section deals with the legislative and economic aspects of ancillary services in the Czech Republic.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:199070 |
| Date | January 2012 |
| Creators | Čermák, Jiří |
| Contributors | Černá, Jitka, Dobisíková, Jana |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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