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Návrh na snížení zákaznických reklamací / Suggestion for Reduction of Customer Complaints

The master’s thesis is focused on evaluation of present process of managment of complaints in particular company in 2014. The evaluation is made by quality managment tools and with using correlation analysis. On the basis of acquired pieces of information there will be suggest corrective measures. These correctives measures will lead to improvement of managment process of complaints and reduce customer complaints.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:234826
Date January 2016
CreatorsKropáčová, Lucie
ContributorsJonášová, Petra, Luňáček, Jiří
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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