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Behavior analysis in government: The use of feedback to improve performance in the courts

Three experiments examined the use of feedback to improve performance in a circuit court. Three areas of performance, adopted from the Trial Court Performance Standards, were selected as targets for intervention: Expedition and Timeliness, Access to Justice, and Independence and Accountability. Specific target behaviors included timely processing of criminal cases, time to calendar appointments with judges, and costs to start a trial. / The feedback systems significantly increased the number of cases disposed of monthly by two judges serving in the criminal division, reduced the number of days required to calendar an appointment with one circuit judge, and greatly reduced the average cost to start a trial in an urban county. / A behavioral analysis of the judiciary system is provided and specific difficulties encountered while working in a political environment are discussed. / Source: Dissertation Abstracts International, Volume: 53-07, Section: B, page: 3761. / Major Professor: Jon S. Bailey. / Thesis (Ph.D.)--The Florida State University, 1992.

Identiferoai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_76698
ContributorsWhite, Alicia Gail., Florida State University
Source SetsFlorida State University
LanguageEnglish
Detected LanguageEnglish
TypeText
Format136 p.
RightsOn campus use only.
RelationDissertation Abstracts International

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