This study investigated the effects of music styles on number of lost calls (premature disconnections) to a busy State Abuse Hot Line. / The music that callers listened to when put on hold while waiting for an available counselor, was controlled for a period of ten weeks. The five musical styles used were: classical, popular, music arranged for relaxation, country and jazz. The music was changed every week for five weeks, allowing each musical style to play for one week. / The Newman-Keuls Multiple Comparison Procedure revealed significance between most lost calls during relaxation and jazz music and between relaxation and country music. The results indicated that the average of lost calls was greatest when the relaxation music was on. The lowest number of lost calls occurred when the jazz music played, followed by country, then classical, popular and finally relaxation music. (Abstract shortened with permission of author.) / Source: Masters Abstracts International, Volume: 31-01, page: 0024. / Major Professor: Jayne M. Standley. / Thesis (M.M.)--The Florida State University, 1992.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_77747 |
| Contributors | Ramos, Liesl Vivoni., Florida State University |
| Source Sets | Florida State University |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | 49 p. |
| Rights | On campus use only. |
| Relation | Masters Abstracts International |
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