Nowadays, organizational crisis management is one area in which PR experts truly earn their keep. Accordingly, until 2001, around 50 to 70 percent of the largest profit-making organizations in the United States haven't made any disaster plans. In Taiwan, it may not surprise to learn that, nowadays some still failed to put plans in place in anticipation of a catastrophe. As a matter of the fact, there are more examples of organizations getting crisis management wrong than doing it right. When crisis strikes, most companies are unprepared and poorly handle the situation. The overall purpose of this study is to investigate how Taiwanese companies use crisis management principles in handling public opinions at five phases of a crisis: detection, preparation/prevention, containment, recovery, and learning. The research conducted within this study determines how effectively Taiwanese organizations have communicated their corporate value to their stakeholders.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0421110-145942 |
| Date | 21 April 2010 |
| Creators | Lee, Ju-Yu |
| Contributors | fh, Lin, Bob Kuo |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0421110-145942 |
| Rights | not_available, Copyright information available at source archive |
Page generated in 0.0018 seconds