The ultimate aim of this study is to identify and eliminate inefficiencies associated with the current claims management processes, thereby ensuring cost reduction, hi damages recoveries while ensuring that the company is positioned to be able to apply its resources in the best way possible to respond to satisfying the needs of the customers. The study was conducted using the qualitative approach with interviews conducted with people involved with the claims business process.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nmmu/vital:27055 |
| Date | January 2016 |
| Creators | Nomadolo, Xolile Claude |
| Publisher | Nelson Mandela Metropolitan University, Faculty of Business and Economic Sciences |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis, Masters, MBA |
| Format | xi, 132 leaves, pdf |
| Rights | Nelson Mandela Metropolitan University |
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