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Improving the claims business process in a South African car rental company

The ultimate aim of this study is to identify and eliminate inefficiencies associated with the current claims management processes, thereby ensuring cost reduction, hi damages recoveries while ensuring that the company is positioned to be able to apply its resources in the best way possible to respond to satisfying the needs of the customers. The study was conducted using the qualitative approach with interviews conducted with people involved with the claims business process.

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nmmu/vital:27055
Date January 2016
CreatorsNomadolo, Xolile Claude
PublisherNelson Mandela Metropolitan University, Faculty of Business and Economic Sciences
Source SetsSouth African National ETD Portal
LanguageEnglish
Detected LanguageEnglish
TypeThesis, Masters, MBA
Formatxi, 132 leaves, pdf
RightsNelson Mandela Metropolitan University

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