The project elaborated proposal of comprehensive monitoring of the forklift reconditioning process at the regional refurbishment center for central and east Europe. The proposal aims to increase overall customer satisfaction. The choice of the specific form of monitoring was based on theoretical background and process analysis. Monitoring of process activities is carried out on the basis of barcodes and scanning devices, which are able to distinguish the date and specific time. The proposal results are an overall customer overview increase within process, customer satisfaction increase and support improvement of managing and decision making.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:382276 |
| Date | January 2018 |
| Creators | Nitschneider, Richard |
| Contributors | Slimáček, Josef, Videcká, Zdeňka |
| Publisher | Vysoké učení technické v Brně. Fakulta strojního inženýrství |
| Source Sets | Czech ETDs |
| Language | Slovak |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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