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Význam kvality služeb pro rozvoj cestovního ruchu / Quality of services and its importance for a development of tourism

This thesis gives an idea of travellers' behaviour and it determines the extent of their requirements for the quality of provided services. There is also described the quality level of tourism services in the Czech Republic and its importance for a development of tourism. In the practical part of this thesis there is used the method of questionnaire to analyze the behaviour of domestic and foreign travellers in relation to the quality of services provided in the Czech Republic.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:81528
Date January 2010
CreatorsJeníčková, Alice
ContributorsPetrů, Zdenka, Bakos, Tomáš
PublisherVysoká škola ekonomická v Praze
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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