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Previous issue date: 2015-03-11 / Esta disserta??o visou analisar a atividade dos operadores de uma sala de controle da
produ??o on-shore de petr?leo, com foco nas restri??es ao curso da a??o dos operadores, nos
processos de cogni??o e de tomada de decis?o e nas estrat?gias (individual e coletiva) para
regular e manter a a??o requerida e a seguran?a desse sistema sociot?cnico. A atividade em
foco envolve a supervis?o e o controle da produ??o de milhares de barris/dia de petr?leo em
uma complexa e dispersa estrutura de produ??o constru?da numa extens?o de 80 km. Esse
contexto operacional evidencia a import?ncia da atividade dos operadores da sala de controle
no cumprimento das metas locais e corporativas de integridade, de efici?ncia, de seguran?a e
de respeito ao meio ambiente e sa?de. A pesquisa tem natureza qualitativa, abordagem
explorat?ria e descritiva, utilizando a metodologia da An?lise Ergon?mica do Trabalho,
t?cnicas observacionais e interacionais. A popula??o do estudo ? formada pelos operadores da
sala de controle de uma empresa de petr?leo brasileira. Os resultados evidenciaram que a
atividade de supervis?o e controle do processo de inje??o de vapor superaquecido representa o
contexto de maior complexidade, pelas demandas de maior aten??o, concentra??o, c?lculos,
compara??es, an?lise de tend?ncias e tomada de decis?o. A atividade ? constru?da
coletivamente entre o operador da sala de controle, o operador de campo e a empresa
fornecedora de vapor. A pesquisa evidenciou que os processos de comunica??o e colabora??o
entre o operador da sala de controle, os operadores de campo e as equipes de apoio s?o
elementos estruturantes dessa atividade. O estudo evidenciou que os operadores disp?em da
autonomia e dos elementos necess?rios ao trabalho; que existe permanente investimento para
melhoria da tecnologia utilizada; e que os operadores relatam dist?rbios de sono em
decorr?ncia da exposi??o cr?nica ao trabalho noturno. O estudo contribuiu com propostas de
transforma??o dessa atividade no tocante ? instala??o de uma ?rea de apoio ?s refei??es na
Sala de Controle; ? atualiza??o das telas dos supervis?rios para a condi??o operacional atual;
?s visitas peri?dicas dos operadores da sala no campo; ? padroniza??o de relat?rios de
produ??o; ao desenvolvimento de sistemas de ajuda; e ? padroniza??o das nomenclaturas das
esta??es controladoras de vapor, visando melhorar tanto as condi??es de realiza??o da
atividade, como a qualidade dos produtos produzidos pelos operadores, al?m de contribuir
para reduzir a possibilidade de lapsos ou desvios na atividade. / This master's thesis aims to analyze the activity of the operators in a control room of the
processes of production on-shore petroleum, with a focus on sociotechnical restrictions that
interfere in the decision-making process and the actions of operators and therefore, the
strategies (individual and collective) to regulate and maintain the operator action required and
the safety of the system, together. The activity in focus involves the supervision and control of
the production of thousands of barrels of oil/day in a complex and dispersed production?s
structures built in an extension of 80 km. This operational framework highlights the
importance of this activity for the fulfilment of the targets local and corporate efficiency, good
management of the environment, health and safety of operators. This is an exploratory
research and in the field, which uses the methodology of Ergonomic Analysis of the Work,
composed of observational techniques and interactional, having as locus control room of the
processes of production on-shore oil of an oil company. The population of this research is
formed by operators in the control room of an Brazilian oil company. The results showed that
the supervisory activity and control of the superheated steam injection is an complex context,
demands greater attention, concentration, calculations, comparisons, trend analysis and
decision making. The activity is collectively constructed between the control room operator,
field operator and the supplier of steam. The research showed that the processes of
communication and collaboration between the control room , fields and support staff are the
key elements of this activity. The study shows that the operators have the autonomy and the
elements necessary for work; and that there is continuous investments to improve the
technology used and that the operators report sleep disturbances as a result of chronic
exposure to night work. The study contributed with proposals for transformation of this
activity: with regard to the installation of a area reserved for food in control room, the
update the screens of the supervisory current operating condition, the periodic visits by room
operators in the field, standardization of production reports, development assistance and
standardization of nomenclature of controlling stations steam systems, to improve the
conditions of realization of the activity, improve the quality of products produced by
operators and contribute to reduce the possibility of slips or shifts in the activity.
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/20162 |
| Date | 11 March 2015 |
| Creators | Reis, Ana Dirce Cornetti |
| Contributors | 67682871415, http://lattes.cnpq.br/8748974599377029, Saldanha, Maria Christine Werba, 56800550400, http://lattes.cnpq.br/9125249342119563, Carvalho, Paulo Victor Rodrigues de, 42523842734, http://lattes.cnpq.br/8486882484125774, Carvalho, Ricardo Jos? Matos de |
| Publisher | Universidade Federal do Rio Grande do Norte, PROGRAMA DE P?S-GRADUA??O EM ENGENHARIA DE PRODU??O, UFRN, Brasil |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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