Abstract Background: In the last decades, services that community pharmacies provide to the consumers have increased. Pharmacies and consumers discuses information related to medicine use, which lead to optimal treatment. Protection av patient privacy and confidentiality is one of the most important factors to achieve in such discussions. Several international studies showed that achieving this factor in community pharmacies is challenging to both pharmacists and consumers. According to our knowledge, there are no similar studies on consumers’ perceptions of privacy in community pharmacies in Sweden Objective: The aim of this study is to explore consumer’s positive and negative experiences of privacy practice in community pharmacies in Sweden. Method: Semi-structured interviews were conducted with consumers of community pharmacies in three different regions in Sweden. Consumers were interviewed by zoom with camera. All interviews were audio-recorded, transcribed verbatim and then analyzed and organized into different themes. The interviews were conducted between April and May 2021. Results: 14 themes and privacy issues were identified, such as variety in privacy definition in community pharmacies for Swedish consumers, trusting pharmacists by most of the consumers, seeing bought sensitive medicines through packaging and overhearing private conversations. The majority of the consumers showed positive reactions about consultation areas and agreed about the need for better privacy practice in community pharmacies. Conclusion: Some findings of this study met other similar studies conducted in other countries. The optimization of the privacy practice was challenging in community pharmacies. Since protecting the privacy could be achieved by cooperation between the staffs and the consumers, the findings of this study were preliminary and needed further exploration, such as interviewing pharmacists and considering their perspectives.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:uu-447808 |
| Date | January 2021 |
| Creators | Burgol, Mohammed |
| Publisher | Uppsala universitet, Institutionen för farmaci |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
Page generated in 0.0022 seconds