El presente estudio cuantitativo ordinal con un alcance descriptivo y un análisis estadístico inferencial, tiene como objetivo determinar si existe una diferencia significativa en el clima organizacional medido a través de la satisfacción laboral entre empleados contratados directamente y contratados por una empresa de intermediación laboral de las empresas Repsol, Primax y Pecsa ubicadas en Lima. La muestra fue conformada por 379 trabajadores; un 39.3% fueron planilla directa y un 60.7 % fueron planilla service. Los instrumentos que se utilizaron fueron las encuestas de Participación en el trabajo (JIQ) diseñado por Rabindra Kanungo, Soporte Organizativo Percibido (SPOS) creado por Robert Eisenberger y Satisfacción Laboral (JSS) creado por Paul E. Spector en 1985. Todos los instrumentos fueron validados por personas ilustradas en el tema. Los resultados confirman la hipótesis, es decir, sí existe una diferencia significativa en el clima organizacional medido a través de la satisfacción laboral entre empleados contratados por planilla directa y empleados contratados por planilla service. En cuanto a los objetivos específicos, se demuestra que el clima organizacional tiene una influencia significativa en la satisfacción laboral, así como también se demuestra que existen diferencias en la percepción de los mismos en los empleados contratados bajo planilla directa y bajo planilla service. / The present ordinal qualitative study with a descriptive scope and an inferential statistical analysis, has as objective to determine if there is a significant difference in the organizational climate measured through job satisfaction between employees hired directly and hired by a labor intermediation company of the companies Repsol, Primax and Pecsa located in Lima. The sample was composed of 379 workers; 39.3% were direct payroll and 60.7% were payroll by a service. The instruments that were used were Job Involvement Questionnaire (JIQ) designed by Rabindra Kanungo, Survey of Perceived Organizational Support (SPOS) created by Robert Eisenberger and Job Satisfaction Survey (JSS) created by Paul E. Spector in 1985. All the instruments were validated by profesional people in the subject. The hypothesis were confirmed by the results of the study, There is a significant difference in the organizational climate as measured by job satisfaction among employees directly hired and employees hired by companies of job intermediation. The specific objectives were confirmed by the results too. It demonstrated that organizational climate has a significant influence on job satisfaction and also shows that there are differences in the perception of them in employees directly hired and employees hired by companies of job intermediation. / Tesis
| Identifer | oai:union.ndltd.org:PERUUPC/oai:repositorioacademico.upc.edu.pe:10757/624957 |
| Date | 30 November 2018 |
| Creators | De La Cruz Pascual, Jazmin Deysi, Farje Perich, Sarai Jahaira |
| Contributors | Peña Cavassa, Viviana |
| Publisher | Universidad Peruana de Ciencias Aplicadas (UPC) |
| Source Sets | Universidad Peruana de Ciencias Aplicadas (UPC) |
| Language | Spanish |
| Detected Language | Spanish |
| Type | info:eu-repo/semantics/bachelorThesis |
| Format | application/pdf, application/epub, application/msword |
| Source | Universidad Peruana de Ciencias Aplicadas (UPC), Repositorio Académico - UPC |
| Rights | info:eu-repo/semantics/openAccess, Attribution-NonCommercial-ShareAlike 3.0 United States, http://creativecommons.org/licenses/by-nc-sa/3.0/us/ |
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