Indiana University-Purdue University Indianapolis (IUPUI) / Primary users can create a user experience (UX) for others—secondary users— when interacting with a system in public. Common ground occurs when people have
certain knowledge in common and each knows that they have this shared understanding.
This research investigates how designing for a secondary UX improves common ground
during a patient-provider first encounter. During formative work, patients and providers
participated in telephonic interviews and answered online questionnaires so that their
respective information requirements for clinical encounters could be understood. The
outcome of the formative work was a smartphone application prototype to be used as the
treatment in an experimental study. In a mixed methods study, with a patient role-player
using the prototype during a simulated clinical encounter with 12 providers, the impact of
the prototype upon secondary user satisfaction and common ground was assessed. The
main finding was that the prototype was capable of positively impacting secondary user
satisfaction and facilitating common ground in certain instances. Combining the notions
of human-computer interaction design, common ground, and smartphone technology
improved the efficiency and effectiveness of providers during the simulated face-to-face
first encounter with a patient. The investigation substantiated the notion that properly
designed interactive systems have the potential to provide a satisfactory secondary UX
and facilitate common ground.
| Identifer | oai:union.ndltd.org:IUPUI/oai:scholarworks.iupui.edu:1805/11299 |
| Date | 27 July 2016 |
| Creators | Tunnell, Harry D., IV |
| Contributors | Bolchini, Davide, Faiola, Anthony, Doebbeling, Bradley, Haggstrom, David |
| Source Sets | Indiana University-Purdue University Indianapolis |
| Language | en_US |
| Detected Language | English |
| Type | Dissertation |
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