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Kvalita služeb, řízení lidských zdrojů a podniková kultura v cestovním ruchu / The quality of the offered services, human resources management and corporate culture in tourism

This thesis is about human resources management and corporate culture in the restaurant {\clq}qZlatý jelen`` in Horažďovice. The main aim of this thesis was to deal with some aspects of human resources management and corporate culture that influence the quality of the offered services in specific conditions of a small firm. For closer investigation of these issues I used two structured questionnaires and the test of colourfully semantic differential (TBSD). I suggested some provisions for the future in the closing part of this thesis. I hope my suggestions will help increase the quality of the services, the standard of human resources management and corporate culture in this restaurant.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:79821
Date January 2010
CreatorsDUSPIVOVÁ, Marie
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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