The healthcare industry evolved on March 23, 2010, when the Affordable Care Act
(ACA) was signed into law. The general problem prompting the need for this study was
that healthcare workers are affected by patient and family anxiety, evolving evidencebased
practices and treatments, and regulatory complexities. Outdated managerial skills
with leaders lacking emotional intelligence may produce employee dissatisfaction, and
satisfied workers may influence the quality of care and patient satisfaction. The purpose
of this study was to examine the relationship between senior healthcare leaders' EI and
employee satisfaction. EI theory was the conceptual foundation for this research. This
quantitative study used a survey to collect EI scores from 25 senior healthcare executives
using the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) and employee
satisfaction scores from the Press Ganey Employee Voice Solution Survey collected by
their organizations. Data were analysed using Pearson correlations, independent sample
t tests, and ANOVAs to test the variables of EI and employee satisfaction. Assumptions
of the t test and ANOVA were met to ensure the sample size was sufficient. The results
of the Pearson correlation indicated that employee satisfaction percentile and score were
not related to EI within the sample. No differences were found in EI by age, gender,
years of experience, or educational level. The changes in healthcare require focusing on
social change as it relates to service behaviors by all individuals who have any impact on
the patient-care experience.
| Identifer | oai:union.ndltd.org:waldenu.edu/oai:scholarworks.waldenu.edu:dissertations-2700 |
| Date | 01 January 2015 |
| Creators | McDonald, Carmen |
| Publisher | ScholarWorks |
| Source Sets | Walden University |
| Language | English |
| Detected Language | English |
| Type | text |
| Source | Walden Dissertations and Doctoral Studies |
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