My E-government¡XThe E-government Entry Point of Taiwan was established on March 20,2002. This website is a unified gateway to the government¡¦s public services and a high-speed communication link between the government and the people. It allows users to guery a wide range of government information and perform online application tasks. For the website was built in the beginning ,many services and functions didn¡¦t perform very well. Hence,the major purpose of the research is to explore the users¡¦ need by sense making theory and to measure their perception about the website service quality. Finally, the reasercher will give some suggestions to improve the website services and functions.
Web questionnaire and Conveniece sampling were used by the research, then through the interactive features of the homepages to collect the data. The research was performed during October 23 to November 6 in 2002. There are 432 people to participate in the rearch during that time,including 253 effective samples.
According to the research finding and conclusion, the research brings up 5 suggestions: to strengthen website promotion , to vivify the website design, to enrich the website information, to deepen online applications, and to improve other website functions.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0628103-112852 |
| Date | 28 June 2003 |
| Creators | Hsu, Chia-Wen |
| Contributors | Po-An Lin, Te-Min Chang, Hsiang Chen |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0628103-112852 |
| Rights | unrestricted, Copyright information available at source archive |
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