Yes / Unlike e-business few studies have examined how information is generated and exchanged between stakeholders
in an e-government service chain to generate value for citizens. This case study applies the concept of service
chains to empirically explore: a) how internal and external business activities in local government authorities
(LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have
on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate
mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local egovernment
service delivery.
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/16736 |
| Date | 11 2018 |
| Creators | Weerakkody, Vishanth J.P., El-Haddadeh, R., Sivarajah, Uthayasankar, Omar, Amizan, Molnar, A. |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Article, Accepted manuscript |
| Rights | (c) 2019 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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