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Investigating consumer behaviour and competitiveness in Internet service businesses : development of the mystery-shopping methodology in Internet banking services

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  1. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.391846
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Identiferoai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:391846
Date January 2001
CreatorsJayawardhena, Chanaka
PublisherDe Montfort University
Source SetsEthos UK
Detected LanguageEnglish
TypeElectronic Thesis or Dissertation
Sourcehttp://hdl.handle.net/2086/4200

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