Using SERVQUAL approach ,the research finds:
1.There is significant difference in satisfaction among them. The attribute of service person have higher customer satisifaction ,but the attribute of power quality and power reliability have the poor performance.
2.There are difference customer-satisfaction among different industries. Generally, tradition industries have higher customer satisfaction.
3.Person skill are the advantage of Taipower.Taipower must improve the power quality and power reliability immediately.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0525104-170338 |
| Date | 25 May 2004 |
| Creators | Chang, Wen-chyi |
| Contributors | Tsuang Kuo, Iuan-yuan Lu, Ping-Yi Chao |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0525104-170338 |
| Rights | restricted, Copyright information available at source archive |
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