El objetivo de la presente investigación es utilizar los métodos de remuestreo para estimar los parámetros de los Modelos de Estructuras de Covarianza cuando se tienen datos no normales provenientes de una escala de diferencial semántico. Se evaluó los modelos, características del servicio (modelo 1) y habilidades profesionales del docente (modelo 2) propuestos por Salvador (2005), el cual presentaron índices de ajuste por debajo de los niveles aceptables (GFI = 0.780, GFI = 0.795) respectivamente, por lo que se seleccionaron modelos alternativos con el Análisis Factorial Exploratorio que fueron analizados utilizando la estrategia de modelos rivales. Estos modelos alternativos, características del servicio (modelo propuesto 1) y habilidades profesionales del docente (modelo propuesto 2), presentaron índices de ajuste aceptables (GFI = 0.904, GFI = 0.922), lo que permitieron identificar aspectos importantes del servicio ofrecido y las habilidades del catedrático dentro de la calidad de los servicios que espera alcanzar la Facultad de Ciencias Administrativas de la Universidad Nacional Mayor de San Marcos. Palabras clave: Modelos de Estructuras de Covarianza, calidad de servicios, métodos de remuestreo, bootstrap, jackknife. / --- The aim of this research is to use resampling methods for estimating the parameters of the Covariance Structures models when you have no normal data from a semantic differential scale. Models, features of service (model 1) and professional skills of teachers (model 2) proposed by Salvador (2005), were evaluated, which presented adjustment rates below acceptable levels (GFI = 0.780, GFI = 0.795) respectively, so alternative models were selected with Exploratory Factor Analysis that were analyzed using the strategy of rival models. These alternative models, features of service (proposed model 1) and professional skills of teachers (proposed Model 2), presented acceptable rates of adjustment (GFI = 0.904, GFI = 0.922), which helped to identify important aspects of the offered service and the professor skills in the quality of services that it is expected to reach by the Faculty of Administrative Sciences of San Marcos National University. Key Words: Covariance Structure Model, service quality, resampling methods, bootstrap, jackknife.
| Identifer | oai:union.ndltd.org:Cybertesis/oai:cybertesis.unmsm.edu.pe:cybertesis/4870 |
| Date | January 2016 |
| Creators | Limaymanta Álvarez, César Halley |
| Contributors | Emma Norma Cambillo Moyano |
| Publisher | Universidad Nacional Mayor de San Marcos |
| Source Sets | Universidad Nacional Mayor de San Marcos - SISBIB PERU |
| Language | Spanish |
| Detected Language | Spanish |
| Type | info:eu-repo/semantics/masterThesis |
| Source | Repositorio de Tesis - UNMSM, Universidad Nacional Mayor de San Marcos |
| Rights | info:eu-repo/semantics/openAccess |
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