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Study on the Influence of a Team¡¦s Emotional Intelligence, Team Conflict and Social Capital of an Organization on Team Performance

Due to the progressive development of science and technology, globalization has become the main trend in the 21st century and, consequently, teamwork cooperation has been the key for achieving successful enterprise organization. However, the individual background and profession as well as other factors will bring out different emotional attitudes and behaviors; conflict within a team will then arise. How a team can be flexible and efficient at low cost, is the critical focus of its existence.
Empiricism is employed to analyze the correlation between team performance and the team¡¦s EI, conflict, as well as social capital expenditure on the part of the organization. The results of questionnaires revealed the following:
I.Establishing a positive environment and team evaluation system has a significant influence on team performance when the social capital of an organization is involved.
II. Conflict has an interference effect on a team¡¦s EI and performance.
(a)Task conflict: when multiple performance management is involved in the conflict there¡¦s a significant moderating effect on team performance.
(b)Relationship conflict: when feedback is involved in the conflict there¡¦s an insignificant moderating effect on team performance.
III. Team conflict has an interference effect on the EI social capital of an organization.
A. Task conflict
(a)When multiple performance management is involved in moderating conflict there¡¦s a significant influence on the social capital of an organization.
(b)When team evaluation is involved in moderating conflict there¡¦s an insignificant influence on the social capital of an organization
B. Relationship conflict
(a) Establishing a positive environment involved in moderating relationship conflict has a significant influence on the social capital of an organization.
(b) Conducting team evaluation involved in moderating relationship conflict has a significant influence on the social capital of an organization.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0803107-101837
Date03 August 2007
CreatorsCHANG, YA-FU
ContributorsWang, Christina Yu-Ping, Jaw, Bih-shiaw, Ming-chu,Yu
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0803107-101837
Rightswithheld, Copyright information available at source archive

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