D.Com. (Business Management) / The aim of this thesis is to develop and apply a method to measure and evaluate the productivity performance of the branch offices of a financial institution. The thesis has two focal points. The first focal point is the development of a method for productivity measurement and the evaluation of productivity performance based on existing productivity measurement methods. The second focal point is the application of the method and thereafter the interpretation of the productivity measurement results. The unique characteristics of branch offices that had to be taken into consideration and provided for in productivity measurement y!ere highlighted. The requirements for sound productivity measurement, such as the validity and consistency of productivity measurement methods, techniques and models were pointed out. A wide range 0: existing productivity measurement methods and models were researched. The existing methods and models for productivity measurement were found to be lacking in respect of their inability to reflect the effect of free products and services or the effect of resource substitution in the case of multiple resources. The productivity measurement method proposed in this thesis is based on productivity accounting, standard costing and baseline rate analysis.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:13473 |
| Date | 18 March 2015 |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
| Rights | University of Johannesburg |
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