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Vliv jakosti poskytovaných služeb na spokojenost zákazníků / The quality influence of providing services to customer´s satisfaction

The find out what is important for television watchers in offer services from company Akisport (virtual graphic in sport´s telecast) and find out his satisfaction with this services, it is chief aim in this master´s thesis. For purpose I will make measuring satisfaction television watchers. In the first part in my master thesis i will deal with theory and methodical procedure realization measuring and evaluation television´s castumers (watchers). In the other part i will make measuring satisfaction by choice method and evaluation results.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:221645
Date January 2008
CreatorsZeman, Daniel
ContributorsMrhač, Václav, Bartes, František
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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