The management of quality more often penetrate into the sector of trade and becomes the important part of it. In the first part of my work I introduce the service department of Motorola Company . Also there are the most widely used statistic implements of the management of quality, which can be used for the improvement of the processes in the company. The base of the work is the analysis of brakedowns and their causes accured on reading units, repaired in the company. The result of the work is the corrective solution, which caused the rise of internal quality of the product, which was selected as the most problematic product on the basis of statistic control. The proposing solutions should rise internal quality by falling PPM under 20000. The most of proposing solutions were successfully implemented into the use.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:217780 |
| Date | January 2009 |
| Creators | Sokol, Jaroslav |
| Contributors | Bžoněk, Tomáš, Szendiuch, Ivan |
| Publisher | Vysoké učení technické v Brně. Fakulta elektrotechniky a komunikačních technologií |
| Source Sets | Czech ETDs |
| Language | Slovak |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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