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Service without a smile?! exploring the roles of customer injustice, anger, and individual differences in emotional deviance /

Thesis (Ph.D.)--Bowling Green State University, 2009. / Document formatted into pages; contains xiii, 119 p. Includes bibliographical references.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/422928360
Date January 2009
CreatorsBarger, Patricia B.
PublisherBowling Green, Ohio : Bowling Green State University,
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceConnect to this title online

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