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Previous issue date: 2014-05-26 / The aim of this study is to assess the usability of the Integrated Management System for Academic Activities (SIGAA) for the sensu stricto postgraduate programs at Universidade Federal do Rio Grande do Norte. The study was based on ergonomic criteria proposed by Bastien and Scapin (1993) and the Federal Government s Handbook of Usability (2010). The methodology used was a descriptive data survey involving an online questionnaire, and a sample of 46 system users, composed of coordinators and secretaries from the sensu stricto postgraduate programs. In addition to this procedure, open interviews were held with the users as well as a documental analysis of calls registered by them at the SIGAA between May 2012 and June 2013. Data analysis showed that a number of additional usability criteria need to be implemented, primarily related to ergonomic problems of orientation, error management and workload. Based on the analyses, several changes were proposed that may streamline secretarial activities, as well as provide greater satisfaction and interaction between the SIGAA and its users / O objetivo deste trabalho ? avaliar a usabilidade do sistema automatizado de controle das atividades acad?micas (SIGAA) voltados para a P?s-gradua??o Stricto Sensu da Universidade Federal do Rio Grande do Norte. O estudo teve como base os crit?rios ergon?micos de Bastien e Scapin (1993) e a Cartilha de Usabilidade do Governo Federal (2010). A metodologia ? do tipo descritiva, de levantamento de dados, atrav?s da aplica??o de um question?rio online, junto a uma amostra de 46 usu?rios desse sistema, compreendendo os coordenadores e secret?rios das p?s-gradua??es Stricto Sensu. Al?m desse procedimento, foram realizadas entrevistas abertas com usu?rios e foi feita uma an?lise documental de chamados registrados no SIGAA pelos usu?rios, compreendendo o per?odo de maio de 2012 a junho de 2013. A an?lise dos dados mostrar?o que alguns crit?rios de usabilidade precisam ser incrementados, principalmente quanto aos problemas ergon?micos de condu??o, gest?o de erros e carga de trabalho. Com base nas an?lises, foram propostas v?rias mudan?as que poder?o agilizar as atividades na secretaria, bem como proporcionar uma maior satisfa??o e intera??o entre o SIGAA e seus usu?rios
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/16912 |
| Date | 26 May 2014 |
| Creators | Campos, Patricia de Sousa |
| Contributors | CPF:24140392304, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4782144T2, Lyra, Aar?o, CPF:67360378400, http://lattes.cnpq.br/2558569782799336, A?ez, Miguel Eduardo Moreno, CPF:36936561420, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4789466Z5, Ramos, Anat?lia Saraiva Martins |
| Publisher | Universidade Federal do Rio Grande do Norte, Programa de P?s-gradua??o em Gest?o P?blica, UFRN, BR, Pol?tica e Gest?o P?blica |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | Portuguese |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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