Although Operational Research (OR) has successfully provided many methodologies to address
complex decision problems, in particular based on the rationality principle, there has been too
little discussion regarding their limited consideration in IT evaluation practice and associated
decision making satisfaction levels in an organisational context. The aim of this paper is to
address these issues through providing a current account of diffusion and infusion of OR
methodologies in IT decision making practice, and by analysing factors affecting decision
making satisfaction from a Technological, Organisational, and Environmental (TOE) framework
in the context of IT induced business transformations. We developed a structural equation model
and conducted an empirical survey, which supported four out of five developed research
hypotheses. Our results show that while Decision Support Systems (DSS), holistic IT evaluation
methods, and management support seem to positively affect individual satisfaction, legislative
regulation has an adverse effect. Results also revealed a persistent methodology diffusion and
infusion gap. The paper discusses implications in each of these aspects and presents opportunities
for future work. (authors' abstract)
| Identifer | oai:union.ndltd.org:VIENNA/oai:epub.wu-wien.ac.at:3913 |
| Date | January 2013 |
| Creators | Bernroider, Edward, Schmöllerl, Patrick |
| Publisher | Elsevier |
| Source Sets | Wirtschaftsuniversität Wien |
| Language | English |
| Detected Language | English |
| Type | Article, PeerReviewed |
| Format | application/pdf |
| Relation | http://dx.doi.org/10.1016/j.ejor.2012.07.025, http://www.elsevier.com/, http://epub.wu.ac.at/3913/ |
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