Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction

Description

Yes / Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services.

Links & Downloads

1. Weerakkody VJP, Irani Z, Lee H et al (2016) Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction. Information Systems Managemement. 33(4): 331-343.
2. http://hdl.handle.net/10454/12101
3. https://doi.org/10.1080/10580530.2016.1220216

Tags

Citizens

e-government

IS success model

Satisfaction

Trust

United Kingdom

UK

Additional Fields

Identifer	oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/12101
Date	08 September 2017
Creators	Weerakkody, Vishanth J.P., Irani, Zahir, Lee, Habin, Hindi, N., Osman, I.H.
Source Sets	Bradford Scholars
Language	English
Detected Language	English
Type	Article, Published version
Rights	© 2017 The Authors. This is an Open Access article distributed under the Creative Commons CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)