IT and global digitization has quickly reached our society and the development of technology has been very fast. When IT came to the school it put new demands on IT-support, and the new requirements are difficult to meet. Many teachers feel that there are major deficiencies related to IT-support and assistance, therefore, this study has chosen to focus on how schools can be adapted to today's IT society and develop sustainable models for IT-support and assistance. With the support of my own experiences, other reports, articles and interviews, this study contribute to school development by analyzing IT-technicians and supporting/ assisting teachers’ situation. There is a lack of understanding of the actual practice in the schools need of IT. IT-support and or assistance can be improved by information, education, increased self-service, efficient and suitable support. This study has highlighted many areas and perhaps giving a glimpse of what kind of IT-support and assistance schools will need.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-106846 |
| Date | January 2015 |
| Creators | Gustavsson, Andreas |
| Publisher | Umeå universitet, Institutionen för informatik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Informatik Student Paper Bachelor (INFSPB) ; SPB 2015.22 |
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