In these years, corporations have valued the cooperation among departments in their organizations. Team members from cross-functional teams composed of different functional areas have frequent communication due to the need for cooperation and support by each other. A well-performed team relies on effective communication and such interactive behavior between team members. These team members come from different departments or functions, which results in the variations in team members¡¦ standpoint and ways of doing things, but these make the teams more flexible and diversified. On the other hand, each department¡¦s sectionalism and patterns of behavior by usual practices cause the cross-functional teams¡¦ barrier of communication. Thus, this study applies the concept about the classification of teams raised by Larson & Frank (1989), and to study the issue of teamwork effectiveness of cross-functional teams through the qualitative interview method, and further to bring up conclusion and suggestion towards cross-functional teamwork.
This study considers the inter-dependence between cross-functional team members, need for innovation of team¡¦s task, and organizational support as three dimensions to generalize the managerial implications in the respect of the performance of teamwork. In sum, under general conditions, ¡§the autonomy of teamwork¡¨ and ¡§the clarity of team¡¦s task¡¨ both could be coordinated to improve the performance of teamwork, however , ¡§the trust among team members¡¨ is both a necessary factor and basis to facilitate the communication and coordination in cross-functional teams and on which teams could work smoothly.
Corporate culture and team leader would also influence communication among team members, therefore organization should build a free, open, and respectful communication environment. In addition, organization should empower team members with enough authority which helps team members exert their influence while communicating with other department. Besides, as a vital role of guiding, facilitating, and coordinating cross-department cooperation, the team leader boosts team¡¦s morale, provides decision-making support, and motivate team members to achieve team¡¦s goal. If necessary, team leaders should make good use of their ability of coordination to raise team members¡¦ coherence to their team, and further to help team members to reach an agreement.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0623110-001114 |
| Date | 23 June 2010 |
| Creators | Tsai, Meng-chen |
| Contributors | Iuan-yuan Lu, H. Jason Huang, Stephen D. Tsai |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0623110-001114 |
| Rights | campus_withheld, Copyright information available at source archive |
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