The purpose of this thesis is to aid in qualitative
improvements to technical support documents on the
Internet. By using a generic criticism this analysis
will make substantive suggestions towards the
improvement of this type of document by engaging the
rhetoric employed by their authors. It will discuss the
history of technical documentation, hypermedia, and the
Internet. Using a generic criticism, the analysis will
explore the strengths and weaknesses of representative
documents in order to define a rhetorical genre. With a
genre defined, the analysis will offer suggestions to
the authors of instructional documents on the Internet
regarding ways to improve the qualitative features of
the documents. The analysis will conclude with
suggestions for further research. / Graduation date: 2006 / Best scan available for Appendix. Original has a photocopy of black and white screen shots.
| Identifer | oai:union.ndltd.org:ORGSU/oai:ir.library.oregonstate.edu:1957/28664 |
| Date | 02 December 2005 |
| Creators | Carlson, Gordon S. III |
| Contributors | Moore, Mark P. |
| Source Sets | Oregon State University |
| Language | en_US |
| Detected Language | English |
| Type | Thesis/Dissertation |
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