The implementation of a new Information Technology in an organization represents a
significant change. Little research, however, has been conducted on the collective
power of Information Technology acceptance and change management. The current
research seeks to integrate a prominent model of technology acceptance and change
management theory to develop an holistic approach to Information Technology
implementation and acceptance. Using Davis' (1989) Technology Acceptance Model
(TAM) (Attitude) and Beer, Eisenstat and Specter's (1990) six step model of change
(Change), this three phase longitudinal case study examined the change management
of the implementation of a new Information System within a statutory authority.
Results from the current study show that the addition of the six step model (Change)
adds appreciably to the TAM (Attitude) in the prediction of general service
satisfaction and perceived implementation success. Findings also show the temporal
salience of the factors of the six step model and the TAM in the prediction of these
dependent variables. The current research supports previous work by Davis (1989)
and Thompson, Higgins and Howell (1994) who stated that initially people are
motivated to use an Information System by affect, but will in time be more concerned
with usefulness as habit formation occurs. The current study found that during the
pre-implementation phase, commitment through communication and vision are
critical to the change process. However, as the change moves into the implementation
phase, consensus becomes most important. The shift in factors salient during the
change process is what the author refers to as the temporal progression proposition.
Strengths and limitations of the current study and recommendations for future
research are discussed.
| Identifer | oai:union.ndltd.org:ADTP/218588 |
| Date | January 2002 |
| Creators | Compton, Shane M., n/a |
| Publisher | University of Canberra. Applied Science |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | ), Copyright Shane M. Compton |
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