The purpose of this research was to develop a model to reduce errors in transactional processes within companies. The model created utilized three error proofing concepts: the FMEA, TRIZ Solution Directions, and the Error Proofing Healthcare (EPH) model. The research involved analyzing 250 FMEAâs that were previously conducted in a large transactional corporation and obtaining feedback from associates. The model that was created consisted of three phases. Phase one identifies the potential failures that could occur within a process while phase two uses TRIZ solution directions to create multiple innovative solutions and phase three uses a method called Solution Priority Number (SPN) to rank and evaluate the solutions generated. The SPN consists of the return on investment (ROI) and the ease of implementation of each solution. Excel worksheets were created to support the Error Proofing Transaction (EPT) model. A case study was performed within a large transactional corporation. A team completed the existing FMEA and then completed the new EPT model. When comparing the existing FMEA and the EPT model it was found that the EPT model reduced the team meeting time by 50% and produced more failure modes, more effects, more causes, more high risk failure modes, as well as a more enhanced set of solutions.
| Identifer | oai:union.ndltd.org:NCSU/oai:NCSU:etd-03232009-132445 |
| Date | 23 April 2009 |
| Creators | Sutton, Kristen Ruth |
| Contributors | Timothy G. Clapp, C. Thomas Culbreth, Jeffrey A. Joines |
| Publisher | NCSU |
| Source Sets | North Carolina State University |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://www.lib.ncsu.edu/theses/available/etd-03232009-132445/ |
| Rights | unrestricted, I hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dis sertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to NC State University or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report. |
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