Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre /

Description

Thesis (MA)--University of Stellenbosch, 2006. / Bibliography. Also available via the Internet.

Links & Downloads

1. http://hdl.handle.net/10019/1221

Tags

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/144608063
Date	January 2006
Creators	Spies, Marelise.
Source Sets	OCLC
Language	English
Detected Language	English
Source	Link to the online version