The main goal of the thesis is to evaluate the bus, train and air carriers when loss, theft or damage of luggage occurs. To analyze the best and the worst air carriers and to compare the reasons. To evaluate the experience of air traffic passengers with lost, damaged or delayed luggage; if they have ever had a cancelled or delayed flight and if they received any kind of compensation from the airline. To analyze six airlines based on the quality of their services provided and to compare the results between the airlines. The thesis uses questionnaires for research; open and closed questions were applied; the results are evaluated in both quantitative and qualitative way. The opening assumptions were mainly proved wrong. The quality of services provided in the means of transportation is the most important agent of satisfaction.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:76842 |
| Date | January 2009 |
| Creators | Spátayová, Monika |
| Contributors | Horová, Olga, Heřman, Jan |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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