by Chan Wing-Fung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Incldues bibliographical references (leaves 71-73). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.vi / ACKNOWLEDGEMENTS --- p.vii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Internet banking --- p.1 / Chapter II. --- INTERNET BANKING: AN OVERVIEW --- p.4 / Banking Evolution --- p.4 / The Emergence of Internet Banking --- p.7 / Find/SVP Survey on Internet Banking --- p.9 / General Performance Attributes of Internet --- p.11 / Internet as a new delivery channel --- p.13 / Product --- p.13 / Price --- p.14 / Brand --- p.15 / Customer Service --- p.15 / Categories of Internet banking --- p.17 / Net presence --- p.17 / Interactive Sites --- p.18 / PC Home Banking --- p.19 / Full Internet Banking --- p.20 / The opportunity and the threat --- p.21 / Internet Banking in U.S --- p.23 / Internet Banking in Hong Kong --- p.28 / Chapter III. --- LITERATURE REVIEW --- p.32 / Books --- p.32 / Magazines --- p.33 / Reports and Papers --- p.36 / Journals --- p.38 / Chapter IV. --- METHODOLOGY --- p.41 / Objective --- p.41 / Methodology --- p.42 / Questionnaire --- p.43 / Chapter V. --- RESULTS --- p.47 / Demographic information --- p.47 / PC and Internet usage --- p.49 / Banking behaviour --- p.49 / Attitude towards new services --- p.50 / Attitude towards Internet banking --- p.54 / Chapter VI. --- CONCLUSIONS --- p.60 / Appendix / Chapter 1. --- QUESTIONNAIRE --- p.63 / Chapter 2. --- CODING FORMAT --- p.68 / Chapter 3. --- BIBLIOGRAPHY --- p.71 / Books --- p.71 / Magazines --- p.71 / Reports and Papers --- p.72 / Journals --- p.72 / Web sites --- p.73 / Chapter 4. --- LOCAL BANKS HOMEPAGES --- p.74
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_321818 |
| Date | January 1997 |
| Contributors | Chan, Wing-Fung., Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Publisher | Chinese University of Hong Kong |
| Source Sets | The Chinese University of Hong Kong |
| Language | English |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, vii, 112 leaves : ill. ; 30 cm. |
| Coverage | China, Hong Kong, China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
Page generated in 0.0017 seconds