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Responding to a Rumor: How Crisis Response Strategies Influence Relationship Outcomes

This study investigated the effects of crisis communication messaging strategies on the relationship between an organization and its key publics. This study found that none of the strategies tested had a significant impact on the relationship between an organization and its publics, however some strategies consistently influenced a relationship more than others.

Identiferoai:union.ndltd.org:USF/oai:scholarcommons.usf.edu:etd-6650
Date26 March 2015
CreatorsBreuklander, Bo
PublisherScholar Commons
Source SetsUniversity of South Flordia
Detected LanguageEnglish
Typetext
Formatapplication/pdf
SourceGraduate Theses and Dissertations
Rightsdefault

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