Purpose – The aim of this study is to investigate the factors affecting the net benefits
and change in user behaviour in a technology push scenario in Smart Cities.
Design/methodology/approach –The research was conducted using a quantitative
approach. Hence, quantitative data was obtained by devising and distributing a
questionnaire adapted from the literature to serve the purpose of this research. Data
was analysed by using SmartPLS software, since this tool allowed for the creation of
a Structural Equation Modelling (SEM).
Contributions –The research is expected to help foster an understanding of the
factors affecting citizens’ satisfaction with technology-supporting smart cities. The
focus of this research was on the scenario where technology was introduced by the
government to support the development of smart cities, and where citizens ‘do not
have a choice’ and are ‘pushed’ to use them. The research contributes a model for
assessing the role of satisfaction in enhancing the net benefits of smart city
technologies on the lives of citizens, as well as the change in individuals’ behaviour
towards smart city technologies when they are ‘pushed’ for use. The findings provided
insights to enable policy makers to implement smart cities in developing countries
while ensuring the satisfaction of the users.
Originality/value – The originality of this research is centred around determining how
satisfied citizens are with smart cities and the net benefit of smart cities within a
developing country (Kuwait) context. The research is also unique in that it examines
the role of citizens’ satisfaction in changing their behaviour towards ‘push’ technology
within smart cities.
Theoretical Contributions – This study examined the factors that led to acceptance
of smart cities in Kuwait. Hence, this study used the theories related to user
acceptance of technology and added to its trust in provider. Previous studies have
examined trust as a broad concept. Moreover, this study incorporated the push theory
and also examined the change in user behavior, which was not examined in earlier
studies.
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/19129 |
| Date | January 2021 |
| Creators | Alkhaldi, Afnan N.M.N.A. |
| Contributors | Weerakkody, Vishanth J.P. |
| Publisher | University of Bradford, Faculty of Social Sciences and Humanities |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Thesis, doctoral, PhD |
| Rights | <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by-nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>. |
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