This thesis deals with the evaluation of Key Account Managers based on business process models. These models are developed for each situation depends on the selection process and forms the basis for the next part. After mapping and modelling of processes are designed quantitative metrics for assessing the Key Account Managers. Subsequent valuation matrices are detected scales for evaluation by individual business processes.
The first part describes the findings from the field of systems theory, systems science and process modelling. They are also characterized by basic notation for creating business models. Defined they are also the basic methods of employee evaluation and multi criteria options analysis.
The second part contains a presentation of the company, roles, responsibilities and workload of Key Account Managers and principles for the functioning of the public team. With these findings are further modelled and described various processes on the basis of which it is possible to set quantifiable metrics. Subsequently, the system is designed for evaluation by individual traders processes based on the importance of the individual criteria.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:257102 |
| Date | January 2016 |
| Creators | Čechura, Adam |
| Contributors | Bartoška, Jan, Romana, Romana |
| Publisher | Česká zemědělská univerzita v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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