The purpose of the thesis is to apply the service design perspective to map value creation processes within digitally complex GIS-services. Services are becoming increasingly prevalent within organizations today, and it is crucial to continuously develop them to meet customer needs. Since existing services are used regularly, incremental development is required to maintain their relevance. By applying principles from service design, a deeper understanding of value creation processes within various digital services can be achieved. Utilizing the service design perspective in mapping the value creation processes of digital services is feasible, but it requires active involvement from all stakeholders. In this paper, we explore the application of the service design perspective using a combination of Soft Systems Methodology (SSM) and Service Blueprint as framework. By examining this combined framework with a focus on service design perspective on Geographic Information Systems (GIS-services), we contribute to expanding the research field of service design. The results indicate that mapping a value creation process using this approach is possible, but there is room for further improvement.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-224693 |
| Date | January 2024 |
| Creators | Eriksson, Ebba, Aidanpää, Linnéa |
| Publisher | Umeå universitet, Institutionen för informatik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Informatik Student Paper Bachelor (INFSPB) ; 2024:06 |
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