A Thesis submitted to The University of Arizona College of Medicine - Phoenix in partial fulfillment of the requirements for the Degree of Doctor of Medicine. / Research Question: Will trained volunteers significantly affect patient
experience
compared to educational fliers or no intervention?
Background: Patient experience continues to be an important issue with our nation’s healthcare
system especially with the adoption of Value Based Purchasing for hospital reimbursement. With the
use of Honor Health Scottsdale’s large number of volunteers, we hoped to design and develop a
program that will improve experience for patients presenting to a community based Emergency
Department.
Objective: To evaluate the impact of Emergency Department Volunteers on the patient experience.
| Identifer | oai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/627170 |
| Date | 30 March 2018 |
| Creators | Heller, Paul |
| Contributors | The University of Arizona College of Medicine - Phoenix, Samaddar, Kris MD |
| Publisher | The University of Arizona. |
| Source Sets | University of Arizona |
| Language | en_US |
| Detected Language | English |
| Type | Thesis |
| Rights | Copyright © is held by the author. Digital access to this material is made possible by the College of Medicine - Phoenix, University of Arizona. Further transmission, reproduction or presentation (such as public display or performance) of protected items is prohibited except with permission of the author. |
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