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Previous issue date: 2018-07-28 / To maximize basic sanitation benefits, it?s necessary to solve the challenge of conflicting objectives. As the performance depends on the value of the one who evaluates, this research proposes to evaluate the sanitation from the perspective of different stakeholders that have conflicting objectives: the User Population - PU and the Service Provider - PS. In order to verify how the municipalities placed themselves in each perspective and in the joint vision, this research proposed to classify the Services of Water Supply and Sanitary Sewage of the municipalities of the Metropolitan Region of Campinas, from the vision of the PU and the PS, during the years of 2014 and 2015, according to the relations of efficiencies. Data Envelopment Analysis was used to evaluate the efficiencies of the municipalities in the two views, considering the CCR model oriented to Output and the data provided by the SNIS and IMP, and the Malmquist Index in order to evaluate the movement of the municipalities. It was verified that the majority of the municipal policies favored the PS in detriment of better services for the PU. The municipalities that reached the Great Balance were Engenheiro Coelho and Americana in 2014 and 2015 and Cosm?polis in 2015. In addition, the dominant force of advancement towards the PS occurred due to Technological Progress rather than to the improvement of municipal relative efficiency in the period, while the forces advancing towards the PU were results of the progress of the Frontier and relative municipal efficiency. As regards the characterization of the service providers, it was concluded that the Scope is decisive in the view of the stakeholder when compared to the Legal Nature and the Property, since the municipalities operated by the Regional provider were considered efficient in the view of the PS but inefficient in the vision of the PU, obtaining the last positions in the Ranking of the User Population. / A quest?o dos objetivos conflitantes deve ser resolvida para universalizar os servi?os do saneamento, foco estrat?gico do setor. Para tanto, prop?e-se avaliar o desempenho dos sistemas de abastecimento de ?gua e esgotamento sanit?rio da Regi?o Metropolitana de Campinas ? RMC sob a ?tica de stakeholders que t?m objetivos conflitantes: a Popula??o Usu?ria ? PU e o Prestador de Servi?os ? PS. Os servi?os de ?gua e esgoto foram classificados a partir da vis?o da PU e do PS durante os anos de 2014 e 2015, segundo suas rela??es de efici?ncia, para verificar como os munic?pios colocavam-se em cada perspectiva e na vis?o conjunta. Utilizaram-se a An?lise Envolt?ria de Dados ? DEA para avaliar a efici?ncia municipal, considerando o modelo CCR orientado para Sa?da e os dados p?blicos disponibilizados pelo Sistema Nacional de Informa??es sobre Saneamento ? SNIS e pelo produto Informa??es dos Munic?pios Paulistas ? IMP da Funda??o Sistema Estadual da An?lise de Dados - SEADE, e o ?ndice de Malmquist ? IM para avaliar o comportamento dos munic?pios no per?odo. Verificou-se que a maioria das pol?ticas municipais privilegiavam o PS em detrimento de melhores servi?os para a PU nos dois anos e que os munic?pios que atingiram o Equil?brio ?timo foram Engenheiro Coelho e Americana, em 2014 e 2015, e Cosm?polis em 2014. No sentido do PS, o avan?o ocorreu devido ao Deslocamento da Fronteira ? EFC e o retrocesso de Cosm?polis e Santo Ant?nio de Posse ocorreu devido ao Emparelhamento ? TEC. No sentido da PU, o avan?o ocorreu tanto por causa do TEC quanto do EFC. O retrocesso de Holambra ocorreu tanto por conta do TEC quanto do EFC. A Abrang?ncia do prestador de servi?o, se comparada ? Natureza Jur?dica e ao Direito, foi decisiva na vis?o do stakeholder, j? que os munic?pios operados pelo prestador regional foram ineficientes para a PU e eficientes para o PS, em 2014 e 2015.
| Identifer | oai:union.ndltd.org:IBICT/oai:tede.bibliotecadigital.puc-campinas.edu.br:tede/1122 |
| Date | 28 July 2018 |
| Creators | Baboni, Maria Paula Minorin |
| Contributors | Carvalho, Marcius Fabius Henriques de, Mota, Lia Toledo Moreira, Ferreira, Paulo Augusto Valente |
| Publisher | Pontif?cia Universidade Cat?lica de Campinas, Programa de P?s-Gradua??o em Sistemas de Infraestrutura Urbana, PUC-Campinas, Brasil, CEATEC ? Centro de Ci?ncias Exatas, Ambientais e de Tecnologias |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_CAMPINAS, instname:Pontifícia Universidade Católica de Campinas, instacron:PUC_CAMP |
| Rights | info:eu-repo/semantics/openAccess |
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